# ANNEX 5
# PRICING, PAYMENTS AND REFUNDS

to the Public Agreement (Offer) for the Provision of Hosting Services by LLC «HOST VDS»

Version **1.0** of **17 September 2026**

---

> **This is a translation.** The authentic version is the Ukrainian one
> (<https://www.zevshost.net/legal/tariffs>). In case of discrepancy, the Ukrainian text prevails.

<!-- -->

## 1. Pricing

**1.1.** Current tariff plans with full resource and price details are published at
<https://billing.zevshost.net/cart.php> and form an integral part of this Annex.

**1.2.** Prices are shown together with information on whether taxes are included, as
required by the seventh paragraph of part one of Article 7 of the Law of Ukraine «On
Electronic Commerce».

**1.3. The Provider's tax status:** single tax payer; not registered for value added tax.

**1.4.** As the Provider is not registered for value added tax, no VAT is charged on
or included in the price of the Services. **The prices published on the website are
final** — for resident and non-resident Customers alike.

**1.5.** Any taxes and duties payable in a non-resident Customer's own jurisdiction
are paid by that Customer (clause 19.3 of the Agreement).

**1.6. Obvious error in a tariff.** Under the second paragraph of part one of
Article 641 of the Civil Code of Ukraine, an offer must express the offeror's
intention to be bound if the offer is accepted. A tariff plan published with an
obvious technical error in the price, configuration or description of the Service
expresses no such intention and does not form part of the offer.

The consequences are set out in sub-item 8 of clause 3.7 of the Agreement: the
Provider may refuse to supply the Service and refund the sums paid in full, within
the period and on the terms stated in that sub-item. The error is assessed
**objectively** — by whether a reasonable Customer could and should have
recognised it in the circumstances of the order, not at the Provider's discretion.
Announced promotions, discounts and individually agreed prices are not errors.

---

## 2. Billing periods

**2.1.** Available Billing Periods: 1 month, 3 months, 6 months, 12 months. Other
periods may be available for particular plans.

**2.2.** A month is calculated as a calendar month from the Service activation date.
Where the corresponding date does not exist in the following month, the last day of
that month is taken as the final day of the period.

**2.3.** Discounts announced on the website may apply to prepayment for longer periods.
Discounts apply equally to all Customers selecting the relevant period.

---

## 3. Payment

**3.1.** Payment is made on a 100% prepayment basis (clause 10.4 of the Agreement).

**3.2. Payment methods.** The payment methods available are displayed to the
Customer in the Client Area and/or on the checkout page **before payment is made**.
The methods available may depend on the Customer's country, the settlement currency
and the Service selected, and may change without a new version of the Agreement
being issued.

**3.3.** The currency is determined by clause 10.2 of the Agreement: UAH for residents
of Ukraine, EUR or USD for non-residents.

**3.4.** Where prices are published in EUR or USD and the Customer is a resident of
Ukraine, the amount payable in hryvnia is determined at the official National Bank
of Ukraine rate on the invoice date, as fixed in the invoice. The rate fixed in the invoice is not revised during the
invoice's validity.

**3.5.** An invoice is valid for **7 calendar days** from the date of issue.

**3.6.** Payment system and intermediary bank fees are borne by the Customer. Where
fee deductions result in a lesser amount reaching the Provider's account, the Customer
pays the difference.

**3.7. Account balance.** Funds paid in excess of the current invoice are credited to
the Customer's balance in the Client Area and used to pay for subsequent periods.

**3.8. Automatic renewal.** Charging of a stored payment instrument occurs only with
the Customer's separate consent (clause 11.2 of the Agreement). The Customer may
cancel auto-renewal in the Client Area at any time.

Notice of an upcoming renewal is sent **in advance of the deadline for declining
renewal** set by clause 11.3 of the Agreement:

| Service | Notice sent | Deadline to decline renewal |
|---|---|---|
| Shared hosting | at least 3 calendar days ahead | at least 1 calendar day ahead |
| VPS/VDS, dedicated server, colocation | **at least 14 calendar days ahead** | **at least 7 calendar days ahead** |

If the Provider fails to send the notice within that period, the Customer may decline
renewal up to the last day of the paid period, and any amount charged in error is
refunded in full.

---

## 4. Changing the tariff plan

**4.1. Upgrade** may be performed at any time. The Customer pays the price difference
pro rata to the days remaining in the paid period.

**4.2. Downgrade** takes effect from the start of the next Billing Period. The
difference is not refunded but credited to the balance.

**4.3.** A plan change requiring data migration is agreed separately. Migration time
does not constitute improper provision of the Service provided the Customer is given
at least 24 hours' notice.

---

## 5. Refunds

### 5.1. General rule

The Customer may terminate the Services at any time and obtain a refund of the
**unused balance** — the amount attributable to the unused whole days of the paid
period, less the amounts referred to in clause 5.5.

Calculation:

```
Refund = (Paid for the period / Days in the period) × Unused whole days − Deductions
```

### 5.2. Dedicated servers, VPS/VDS and colocation: the paid period is not refunded

**5.2.1.** The hardware for a dedicated server, the computing capacity for a virtual
server (VPS/VDS) and the rack space for colocation are reserved by the Provider with
an Infrastructure Operator **for the whole selected Billing Period** and paid for in
advance. **Amounts paid by the Provider to an Infrastructure Operator are generally
non-recoverable, in whole or in part, where use of the resource ends early.**
Extracts from the Operators' current terms are set out in Section 3.5 of the
`/legal/infrastructure` page: in particular, WorldStream's terms provide that
termination «will never lead to an obligation to reverse Parties' performance», and
OVHcloud's that «all fees are non-cancelable and non-refundable».

The Provider's right not to refund the price of the paid Billing Period is
established by this Agreement and **does not depend on whether the Provider obtained
any recovery from a particular Infrastructure Operator in a particular case**. Where
such a recovery is nevertheless obtained, clause 5.2.6 applies.

**5.2.2.** Accordingly, once the Service has been activated **the price of the paid
Billing Period is not refunded**. The general rule in clause 5.1 (refund for unused
whole days) **does not apply** to dedicated servers, virtual servers (VPS/VDS) or
colocation.

The general rule in clause 5.1 continues to apply to **shared hosting** services and
to unspent funds on the Customer's balance that have not been allocated to a
specific Service.

**5.2.3.** The Customer may at any time decline **renewal** for the next Billing
Period under clause 11.3 of the Agreement — with no deductions or penalties. The
Service continues until the end of the paid period.

**5.2.4.** This condition is disclosed to the Customer **before the order is
placed**: in the description of the relevant tariff plan, in the cart and in the
order confirmation.

**5.2.5.** This rule **does not apply**, and funds are refunded in full, where:

1) the Service was not activated;
2) the Provider refused to conclude the Agreement (clause 3.8 of the Agreement);
3) the Agreement is terminated under clause 12.9 of the Agreement (end of the
   relationship with an Infrastructure Operator) — notwithstanding clause 5.2.2;
4) the Agreement is terminated due to force majeure (clause 20.3 of the Agreement);
5) a refund is required by consumer protection legislation, subject to clause 5.3.

**5.2.6.** If in a particular case an Infrastructure Operator refunds part of the
price to the Provider, the Provider passes the corresponding amount on to the
Customer, less costs actually incurred.

---

### 5.3. Right of withdrawal for Consumer Customers resident in Ukraine

**5.3.1.** A Consumer Customer may withdraw from the Agreement **within 14 calendar
days** of its conclusion without giving reasons (clause 18.3 of the Agreement).

**5.3.2.** A withdrawal notice is submitted through the Client Area or to
support@zevshost.net.

**5.3.3.** Funds are refunded **within 14 calendar days** of receipt of the notice, by
the same method used for payment unless the Customer chooses otherwise.

**5.3.4.** Where the Service has already been provided, the Provider retains the price
of the part actually provided, pro rata to the time of use.

**5.3.5. The right of withdrawal does NOT apply to:**
- registered or renewed domain names;
- activated third-party software licences;
- services fully performed with the Customer's consent before the 14 days expired,
  where the Customer was informed of the loss of the withdrawal right;
- individually configured set-ups made to the Customer's order;
- **dedicated servers, virtual servers (VPS/VDS) and colocation** — on the conditions in clause 5.3.6.

**5.3.6. Dedicated servers, VPS/VDS and colocation: when the withdrawal right is
lost.** The right of withdrawal under clause 5.3.1 does not apply to a dedicated
server, a virtual server or colocation where both of the following are satisfied:

1) provision of the Service **began with the Consumer Customer's express consent**
   before the 14-day period expired; **and**
2) the Consumer Customer was **informed of the loss of the withdrawal right in the
   order confirmation**.

The basis is paragraph 1 of part five of Article 13 of the Law of Ukraine «On
Consumer Protection»: a consumer has no right to terminate a distance contract
where «надання послуги <...> за згодою споживача відбулися до закінчення строку
розірвання договору <...>, про що споживачеві було повідомлено у підтвердженні
інформації».

Consent is given by a separate tick at checkout. **If the Consumer Customer does
not give that consent**, provision of the Service begins after the 14-day period
expires or, at the Consumer Customer's election, earlier — retaining the withdrawal
right, with a refund less the price of the part of the Service actually provided.

### 5.4. Money-back guarantee for new Customers (voluntary commitment)

**5.4.1.** The Provider grants **all** new Customers, regardless of status, the right
to cancel their first ordered Service within **30 calendar days** of activation. In
that case **the full amount paid for that Service is refunded**, with no deduction
for the time actually used — unlike the general rule in clause 5.1. Computing
resources and traffic consumed are not charged separately.

**5.4.2.** The guarantee covers **shared hosting services only**. It does **not**
cover virtual servers (VPS/VDS), dedicated servers, colocation or domain names —
clause 5.2 applies to those.

**5.4.3.** The guarantee is available once per Customer and does not apply where the
Agreement is terminated on the grounds set out in Section 8 or clause 12.4 of the
Agreement, or on a red-category breach of Annex 1.

**5.4.4.** The guarantee does not extend to a repeat order of the same or a similar
Service by the same Customer, or by a Customer linked to them by shared
registration, payment or technical signals.

### 5.5. Non-refundable items and deductions

| Item | Rule |
|---|---|
| Domain registration and renewal | Never refundable |
| Third-party software licences (control panels, OS) | Not refundable after activation |
| Dedicated IP addresses | Refunded pro rata to unused days |
| **Dedicated server, VPS/VDS, colocation — after activation** | **The price of the paid Billing Period is not refunded** (clause 5.2) |
| One-off work (setup, migration, administration) | Not refundable once performed |
| Payment system fees on refund | Deducted from the refund |
| Long-period discount | On early termination, recalculated at the undiscounted price for the period actually used |
| Amounts under clause 13.6 of the Agreement (indemnity) | Deducted |
| Funds where the Agreement is terminated under clause 8.4 or 12.4.1 | Losses and the penalty are retained under clause 13.10; the remainder is refunded |
| Funds where the Agreement is terminated under **clause 17.2** (binding sanctions regimes) | Not refunded where refund is prohibited by that regime (sub-item 1 of clause 17.5) |
| Funds where the Agreement is terminated under **clause 17.3** (contractual sanctions regimes — EU, USA, UK) | Refunded less costs actually incurred (sub-item 2 of clause 17.5) |

### 5.6. Refund procedure

**5.6.1.** A request is submitted through the Client Area with the refund details.

**5.6.2. Timeframes:**

| Category | Refund period |
|---|---|
| Consumer Customer (withdrawal under 5.3) | **14 calendar days** |
| 30-day guarantee (5.4) | **10 business days** |
| Unused balance (5.1) | **10 business days** |
| Refund on refusal to conclude the Agreement (clause 3.8 of the Agreement) | **10 business days** |

**5.6.3.** Refunds are made by the same method used for payment. Refunds to a third
party's details are not made.

**5.6.4.** Where payment was made by card, the refund is made to the same card; the
time to credit depends on the issuing bank and may take up to 30 days, which is outside
the Provider's control.

**5.6.5.** The minimum refund amount is the equivalent of 5 EUR. Amounts below that are credited to the Customer's balance.

---

## 6. Late payment and termination

**6.1.** Schedule of actions on non-payment:

| Day | Action |
|---|---|
| −7 | Invoice issued, notice sent |
| −3 | Reminder |
| −1 | Final reminder |
| 0 | End of the paid period |
| +1 | **Service suspended.** Data retained |
| +7 | Notice of impending data deletion |
| +13 | **Final warning, 24 hours before deletion** |
| +14 | **Data deleted** (clause 11.4 of the Agreement) |
| +30 | **Agreement terminated** (clause 12.4.6 of the Agreement) |

**6.2.** The Service is restored within 1 hour of payment, provided the data has not
yet been deleted.

**6.3.** Deleted data cannot be recovered.

**6.4.** Late payment interest is charged to Customers who are not Consumer Customers
in accordance with clause 13.8 of the Agreement.

---

## 7. Documents

**7.1. For resident Customers:** invoice, service delivery act, and a tax invoice
(where the Provider is VAT registered) — generated in the Client Area and sent by
email. Paper copies are provided on request.

**7.2. For non-resident Customers:** an invoice and a service delivery act in the form
of an electronic document (clause 19.2 of the Agreement).

**7.3.** The act is deemed signed and the Services accepted without reservation if the
Customer does not send reasoned objections within **10 calendar days** of dispatch.

**7.4.** All documents are retained in the Client Area for the term of the Agreement
and 3 years thereafter.